How can I contact DVD Monthly?
By email, post or by phone, please click the following link to: Contact Us

  Do you deliver to the UK?
Yes, we deliver to the UK and shipping is always free both ways! We also deliver to: Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain & Sweden.

  Are your Movies Censored?
No, all our DVDs full uncut hardcore version. Our DVDs are not edited by censors, they are the studio original explicit versions.

  I have received my first movies on the trial so how do I now become a full member?
If you haven't cancelled your account during the trial period and returned all your DVDs by the end of the trial, you'll automatically become a full member.

  What forms of payment do you accept?
Major Credit and Debit Cards including Visa, MasterCard, Delta, Visa Electron, Switch, Solo and UK Maestro. Sorry, we do NOT accept cheques, cash, postal orders or any other forms of payment.

  How can I become a member if I don't have a credit/debit card?
You can only become a member if you have a credit card - if we can't confirm your age then we can't accept you as a member, sorry.

  Can I upgrade my membership and if so how do I do this?
Just log in as usual and click on - Your Account - at the top of the page once logged in then - Account Management - Then click on change subscription level.

  My subscription has been suspended because of a billing problem - how can I change my details?
Just log in as usual and click on - Your Account - at the top of the page once logged in then - Account Management - You can now change any of your personal details.

  I have forgotten my password - how do I log in?
If you have forgotten your password we can email it to your email address, all you have to do is click on the link Forgot Password in the top left hand corner.

  My login is not working - how do I access my account?
The usual error with account logins is incorrect data entered into the 'Email Address'' and ‘Password’ fields. Particular care should be taken with similar characters eg. '1' & 'I' and '0' & 'O' of your password. These fields are not case sensitive.

  How do you guarantee my privacy?
We understand that you want to control your personal information down to the last detail. We're only in one business - getting entertainment to you fast. The information you share with us goes no further. And we don't think having a good experience means getting pelted with loads of unsolicited "related" emails. We don't like it and we won't do it.

  Will adult DVD's play on my DVD player?
All of the titles we sell are 'Region 0', this means there is no regional coding and are playable worldwide. DVDs are formatted either PAL or NTSC and some old TVs may not be able to handle a NTSC signal, check your TV menu options and ensure it is able to accept both PAL and NTSC signals or you can set your DVD player to output a pseudo-PAL signal called PAL60 by flicking a switch on the back of the player or in the DVD player menu options.

  My DVDs are updated as dispatched but they have not arrived?
Once dispatched orders usually arrive within 2 to 3 working days from the date of dispatch, please be aware that due to circumstances beyond our control some orders may take a little bit longer due to delays in transit.

  Will you send my order in discreet packaging?
When you rent from DVD Monthly you can be assured that all orders are quickly delivered in discreet, envelopes by express delivery. There are no markings on your order whatsoever. No exceptions.

  What is the procedure for a DVD that is lost in the post?
All our packets are bar-coded and scanned several times on-route to their destination, particularly the start and finish of their journey, so please don't worry, as the post office will be able to locate the missing goods.

  I have lost the return pre-paid envelope - How do I return the DVD.
Just log in as usual and click on - Your Account – at the top of the page once logged in then - Customer Service - to report a problem with the DVD, will send you a new envelope to return the DVD at no cost.